Please read our Terms and Conditions carefully before purchasing any of our classes. By ordering a class from our website, you are confirming your agreement to be bound by the Terms and Conditions. These Terms and Conditions do not affect your statutory rights as a consumer.

Payment

A 50% deposit is required to book & the remaining balance must be cleared at least two weeks before the class date.

Payment for all orders must be paid by Credit Card or Debit Card. 

You will receive a confirmation email after you have made payment. You must bring this confirmation email with you to the class.

Patisserie Olive reserves the right to amend or increase any prices at its own discretion and without notice. Prices may change at any time; this will not affect any classes that have already been paid for.

All amounts are payable in Pounds Sterling.  The prices quoted are inclusive of VAT. Any currency conversion costs or other charges incurred in making a payment shall be borne by you.

Unfortunately, we are unable to hold or reserve places 

Cancellation

Once you have paid for a class, we are unable to give a refund. You can however, receive a credit note or transfer your class to a different date. We must be informed with a minimum of 7 days notice if you wish to cancel & rearrange.

Health and Safety

Please read our Health and Safety instructions when you arrive. All customers will also receive a short briefing on health and safety before commencing the class.

You should comply with food preparation standards, such as keeping your work surface clean, cleaning your hands appropriately, keeping your hair tied back. Any ingredients Patisserie Olive provide are ‘in date’ products.

All customers should wear shoes with flat, non-slip soles. We recommend wearing sensible clothing, i.e. not your best outfit - we are not liable for any damage that occurs to clothing. Long hair must be tied back in the School. The taking of drugs is strictly prohibited. Animals are not permitted near the cake decorating area. 

Dietary

We may not be able to accommodate all dietary requirements. Please contact us before you book your class if you have any specific requirements.

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc. If you have a severe allergy (including, but not limited to, nuts, dust or animal hair). Please consider whether this is an appropriate environment for you before booking.

Changes to our classes

We reserve the right to change the price of our classes at any point.

On the rare occasion that the advertised Baker is unable to teach the class, we will find a suitable replacement and notify you as soon as we can.

The listing image for each class is an example of the style of cake you will make. Patisserie Olive reserves the right to change the design and style of the final product you will make during the class.

Attendance/Behaviour

The minimum age to attend a class is 6 years old by the day of attendance. Any attendee under this age will be asked to leave and no refund will be given.

Any attendee who is intoxicated or disruptive, abusive or violent towards our Teachers or Patisserie Olive members of staff will be asked to leave. In such circumstances, no refunds will be given.

Attendees must comply with reasonable instructions and directions given by our Teachers.

Liability

Patisserie Olive accepts no responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law). Please do not bring any valuables with you, including jewellery that you may wish to remove when baking.

Patisserie Olive will not be liable for any loss or illness suffered by you which is indirect, special or consequential.

Photography

Patisserie Olive may take photographs and videos during the class. Should you wish not to be photographed, please tell us at the time. We may use these photographs on our website or social media, but are not limited to these.

Copyright / Acceptable Usage

Full copyright of class content is retained by the School and Teachers. Any class notes/reference material are provided to support customers with their own ongoing baking development and are issued for personal use only. 

Considerable work has gone into the development of our classes. The sharing of class materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the Directors of Patisserie Olive. If in doubt, please ask about what is, and is not, acceptable usage. 

General

Patisserie Olive reserves the right to vary the terms of these Terms and Conditions for specific classes. Any such variations will be notified to customers prior to. We have done our best to ensure our descriptions and content on our website is accurate, but we cannot be held responsible for any errors.